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Client Solutions
Wasatch Software Consulting has helped hundreds of clients improve, implement and manage their customer, clientele, prospects, candidates, and general contact data more effectively. We have highlighted a few here to illustrate how we tailor solutions for our clients with the goal of increasing their productivity and business.
St. Luke's Regional Medical Center Boise, Idaho.
With installations on a server and end user workstations Wasatch Software Consulting combined and converted two dramatically different existing ACT! 6.0 databases to ACT! 2007 Premium ST. Communication and client services were greatly improved between different departments sharing the same database.
"We did our homework," says IT Systems Administrator Pamela Bommarito of St. Lukes, "and we felt like we did a great job in selecting ACT! 2007 Premium for Workgroups and Wasatch Software Consulting group. WSC arranged a series of interactive online discovery meetings." The key players on St. Luke's team could organize their requirements and present them in a shared meeting environment. The St. Luke's staff joined from Meridian and Boise, Idaho.
"We finished the project on budget and ahead of schedule, a real testament to the organization and determination of all the stakeholders," said Pamela. "The professionals from WSC worked very hard with our varied user community to assess their needs and provide all groups with what they wanted. The result was an outstanding product, and all the users are very pleased. We will be adding other departments in the near future, and we look forward to working with these professionals again."
Destination VIP Park City, Utah
Installing ACT! 2007 Premium ST on a server and workstations in offices located in three different states, Wasatch Software Consulting converted an existing ACT! 6.0 database to ACT! 2007 Premium for Workgroups ST. The more than twenty five ACT! users rely heavily on the shared database to track their numerous planned events from concept through the various stages of development to the final event, then print up valuable reports weekly detailing each event.
From Melanie Williamson, Head of Sales, "Using ACT! has completely automated a previously arduous reporting process. Rather than re-typing the same information into many different documents, with ACT! we now enter it once into ACT!, then with one button, export into Excel and easily paste the information into our existing Excel templates. Because each event opportunity is constantly updated with changes, our reports are more accurate and information is reliable. Getting everyone to utilize the ACT! program was easy - once they saw how efficient it was, it was just a matter of a little training."
AutoNet TV, American Fork, Utah
One of our several ACT! 2005 Premium installations still going strong, this 10 user installation has half of its sales force out of the office often. WSC set up synchronization for those traveling sales associates to synchronize their laptop databases weekly with the master on the server. Hundreds of customized fields were necessary to track the vital data for this unique enterprise.
Taffee Becker, Manager of Customer Service, writes:
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I have been using ACT! since early 2004. I thought it was a nightmare at first. I knew nothing of the program, and was asked to customize our database specifically for our use. I can say now very confidently that we have had great success with ACT! Of course I cannot say enough about the very capable ACT! consultant we have used through many issues over the past couple of years.
I have included hundreds of fields in ACT! which allow us access to any documentation at any time by simply customizing desired columns in a look-up. I am able to export, or import, Excel spreadsheets, used for reporting, or adding groups of prospects to ACT!
"Some of the ways in which we are using ACT! 2005 are..."
Kennecott Land Development Company, Salt Lake City, Utah
The in-house IT department at Kennecott preferred a zero footprint on the client machines. Wasatch Software Consulting was able to provide a method of installing ACT! 2005 Premium for Workgroups on the managed server of Kennecott and instead of installing ACT! on the client machines, installed a thin client server based program, Go-Global, enabling the end users to only need a connection through their browser set up to the shared database on the managed server across town.
"We capture info from many areas giving us community support. I love how we can sort out special target groups by using the vast features from the ACT! Database." Julie Bierbauer, Communications
Quantel Medical, Bozeman, Montana
"In August of 2007 we hired Wasatch Software Consulting (WSC) for the conversion and upgrade of our ACT data base from version 6.0 to 9.0 EX .....read full text of comments here
Overall, we’re very pleased with the newer version and wish we had completed it sooner. It has dramatically improved our searches, reporting, and impression to the customer and the current entries are now greatly organized and easily retrieved."
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University of Utah, Nurse Recruitment, Sandra Johnson
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"We started with ACT! 2005 then upgraded to and currently use ACT! 2006 as a database to store information on prospective nurse candidates who apply for positions here in our hospital. We store resumes, salary spreadsheets, we use it to communicate interoffice on where they are hired, when drug tests are scheduled, when background checks are complete, where salary information is stored on the hard drive, their current licensure, whether or not they are current employees or outside applicants. We have almost completely eliminated the need for a paper file system. ACT! has worked great for us."
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MOXTEK, a leader in the development and manufacturing of x-ray and optical components, is well known for advanced technology, innovative solutions, and excellent customer service.
Moxtek had moderate success in installing ACT!, but soon realized how much of the ACT! program they were not capitalizing upon and contacted Wasatch Software Consulting. Jim Meyer, Applications Engineer, wrote to WSC after our onsite implementation, wanting any prospective ACT! user to know:
"The installation of ACT! 2007 ST is not as straight forward as would be hoped or expected. It is not a normal client/server program, and there are many different subtleties in installing this on a network. It is possible to learn it through many hours of experiment, difficulty, calls to the support line and ultimately frustration. Much time is saved by having someone that knows all of the nuances of the installation and training.
"Cynthia of Wasatch Software Consulting was able to accomplish more in a day than what was expected. We had gone through the steps of trying to install it ourselves, so we had a good working knowledge of a lot of parts of the process. However, Cynthia was able to bring all of this knowledge together, help us understand it, and ultimately make it useful for our needs. The process would have been much less painful for us if we would have known about her services much, MUCH sooner.
"Act! is a useful program. Save yourself the time and frustration by working with Wasatch Software Consulting to have them install and train you on how to use and install the program."
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"The Friedman Memorial Airport (FMA) has utilized ACT Contact Management software for approximately four years. An upgrade to version 2005 (ver 7.0) was attempted [on our own] during the second year of use with very little success and much frustration. We continued using ACT! 6.0. It soon became obvious that in order to move on with an ACT upgrade we would need a capable ACT professional consultant. Our search led us to Cynthia Thomas of Wasatch Software Consulting. Cynthia was able to successfully install the most current release of ACT 2007 Premium for Workgroups without the frustrations that we previously experienced. Cynthia was able to convert our existing ACT! 6.0 database to ACT! 2007, retaining our data and custom fields, and provide the Friedman Memorial Airport with a seamless installation and continues to support our needs."
Steve Guthrie
Special Projects Manager
Friedman Memorial Airport
Hailey, Idaho
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Engenuity St. George
Chief Marketing Officer, Lisa Brown |
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"My business opportunities have been maximized by the potential in ACT! 2008. It is a premier software tool allowing me to manage a large number of clients very well, integrate our office team and be on top of the day! Our team has been using ACT! for three years and it has given us the ability to grow in exponential ways. One highlight is the ability to create email template or letter and send this to any group to market our events, send reminders, confirm and build relationships as well as create the history of the communication with the client. I would recommend this database software to small or large businesses as the potential for future growth has been very beneficial."
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 PRESS ROOM
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Cynthia,
I want to thank you for the assistance you gave me in our recent ACT! conversion. As a long-time user of ACT! I was faced with a database conversion that I simply had no idea how to do. Additionally, I was very concerned about preserving my existing information in the conversion. I'm a great lender but not so great where technology is concerned so your help was literally a life line to me with this project. You were prompt, you were a great listener and, truthfully you delivered more in our session than I anticipated.
I hope the very best for you and thank you for your help.
Sincerely,
Frank Prater
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